Placing Holds

You may place an item on hold for pickup at the Fort Saskatchewan Public Library or Strathcona County Library, or add your name to the waiting list for popular items. Holds can be placed by telephone, from the library’s computers, or from your home computer. If you need assistance please ask staff at the Circulation Desk or call 998-4275.

You will receive a phone call from the library's automated message system when the item is available for pick up. You must pick up the item within 7 days.

Note: Items cannot be renewed if they are on hold or overdue.  
 

Placing Holds through the Online Catalogue (WebPAC)

1. Click on the item you'd like to request.
2. Click on the Request Item button.
3. Enter your library barcode.
4. Enter your PIN# (usually the last 4 digits of your home phone number).
5. Click on the Login button.
6. The system displays your request information, please check to make sure that it is correct, and then click on the Request button.
7. Click Request.

Cancelling Holds

Please be sure to cancel any holds you no longer need or want, preferably before your request has been filled. Cancelling no longer needed holds ensures quicker service to the next person in line.

Cancelling Holds (WebPAC)

1. Click on the My Account button (top of the page).
2. Enter your library barcode and Pin#.
3. The system displays your patron information. From the menu on the left click on Hold Requests.
4. Check the box next to each request you wish to cancel.
5. Click on the Cancel Request button.

Activating/Deactivating Holds

Are you going on vacation and worried about missing your holds? Read below to manage your holds.

Activating/Deactivating Holds (WebPAC)

1. Click on the My Account button (top of the page).
2. Enter your library barcode and Pin#.
3. The system displays your patron information. From the menu on the left click on Hold Requests.
4. Check the box next to each request you wish to Activate/Deactivate.
5. Click Change Status.

FAQs 

Is there a limit on the number of items I can place on hold?

At present there is a limit of 50 items per patron. However, we do suggest you impose a limit on yourself. You may receive several items at once and not be able to read them all because of time restraints.

Do I need to bring my library card to pick up a hold?

Yes, and if there is more than one library card in your household, please bring in the same card you used when placing the hold. You will receive faster service.