PRESS RELEASE

It’s Velma calling!

(Voice Electronic Library Message Access)

 When Velma phones your home, you’ll know Fort Saskatchewan Public Library has a message for you.  It could be that the title you’ve reserved is now ready to be picked up. Or it may be a reminder about some titles you have overdue.  But, better yet, you can call Velma back and do more library business over the phone.  This service is available anytime, day or night for your convenience.  Our new phone messaging system (Velma) allows you to call the library and renew a book or other library material from your touch-tone phone.  Or you can call “her” to find out what items you have out or what holds are ready for pick up.  You can cancel a reserved title if you change your mind.  Velma can tell you what specific items you have overdue and can state your current fines so you’ll know before you arrive at the library.

This new messaging system, voice electronic library message access (a.k.a Velma), with its variety of options should be very popular as an alternative to the Internet for managing your library account from home. Velma will leave a message on answering machines or voice mail if you’re not available to take the call.  In order to call “her”, keep this number handy – 417-2171.  A guide to using this service is available at the circulation desk at the library.